QA & Walkthrough

Final check and customer handoff before the crew leaves.

When to Use This

Every job, before cleanup is complete and before departure.

Tools & Materials

1. QA checklist (mental or written)
2. Camera for photo documentation
3. [YOUR INPUT]

Steps

1. Walk every opening — operation, lock, seal check.
2. Verify interior and exterior finish quality.
3. Remove all protection and confirm cleanup complete.
4. Demonstrate operation to homeowner if present.
5. Do not make coverage or warranty promises on site.
6. If unsure about anything, check this SOP first, then call Tom (Production Manager).
7. [YOUR INPUT] — Photo documentation requirements.

Quality Standard

Customer knows how to operate everything. Site is clean. No open items.

Common Mistakes

• Leaving without customer walkthrough when they're home.
• Promising coverage on site.
• Missing a unit in the walkthrough.